Enquiry




    Developing personal management skills; setting objectives; prioritizing tasks; understanding time management; delegating successfully; problem solving.

    Executive Secretary & Office Administration

    Course Outcomes

    • Developing personal management skills; setting objectives; prioritizing tasks;
    • understanding time management; delegating successfully; problem solving.
    • Organizing effective systems; travel; informal and formal meetings; minutes taking.
    • Effective communication; learning how to be assertive and stay in control; the
      telephone; dealing with difficult people; developing a personal action plan.
    • Managing your boss successfully; making relationships work; developing your network; communication and the importance of feedback.
    • Dealing with conflict, anger and criticism in a cool manner, while projecting an image of self confidence and professionalism.
    • Successful two way communication, how listening skills and body language can affect a situation.

    COURSE OUTLINES

    Secretarial Skills

    • The role of the Executive Secretary/PA
    • Time management
    • Assertiveness training
    • How to say “no” without becoming intimidating or aggressive
    • Dealing with conflict
    • Negotiating solutions
    • Communication skills
    • Body language
    • Positive thinking
    • Listening skills
    • Dealing with difficult people and difficult situations
    • Working for more than one person
    • Technology in office
    • Confidentiality
    • Telecommunications-Effective telephone behavior
    • Processing the mail
    • Diary management
    • Travel
    • Meeting and conventions
    • Management of records
    • Tips of the trade

    Organization skills

    • Organizational chart
    • The office
    • Physical environment
    • Safety
    • File security/filing systems
    • Cleanliness
    • Office furniture
    • Purchases and payments
    • Office supplies and equipment
    • Company storeroom
    • Inventory
    • Repairs
    • Machinery
    • Banking
    • Team work
    • Time management

    Business correspondence

    • The art of good letter writing
    • Clearly defining objectives
    • terminology
    • Being concise, accurate and grammatically correct
    • Correct use of sentences and paragraphs
    • Logical formats to include positive openings to effective endings
    • Dictation techniques
    • Writing reports and memos
    • Sales letters and proposals
    • Orders and acknowledgements
    • Follow-up and revivers
    • Invoices and credit settlements
    • Different formats of quotations
    • Letter of application Credit collection letters
    • Complaint handling letters
    • Responding to, and sending letters of complaint
    • Creating circulars
    • Common letters
    • How to check, edit and proof read your own material

    Personality development

    • Assessing and understanding one own personality
    • Understanding fellow workers and developing a good interpersonal relationship
    • Dealing with difficult people and difficult situations
    • Confidentiality
    • How to project an image of self-confidence and professionalism
    • Self development for the future

    Technical skills

    • Microsoft word
    • Microsoft excel
    • Microsoft power point
    • Microsoft out look